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Service
Growth Chart
Collection
Success is Accomplished
by
Drastically
decrease the number of receivables considered uncollectable.
Dramatically
increase the amount of receivables collected. (For example:
50% of all hard-to-collect amounts were collected for Gilbert Court and
45% for the Prescott Courts.) Many of the courts we service have
used other agencies in the past with poor results.
Maintain
computer hardware and software that accepts and accommodates all court
data.
Customize
client reports and letters.
Abide
by rule based contact management.
Being
available to our clients 24 hours a day via cellular phones.
Provide
collection consulting—Valley Collection Service is often called
on for advice in handling difficult collection situations.
Arranging
client up-date meetings every 3-6 months (more frequently when needed).
Traveling
to individual courts as requested to collect documents. This leaves
court employees free to continue their daily work uninterrupted, and also
gives Valley Collection Service copies of any documents requested by the
debtor/defendant.
Keeping
file storage for each client is easily accessible. Courts frequently
call for copies or information when they are unable to locate their copies.
Using
credit reporting agencies consistently.
Providing
skiptracing as necessary.
Providing
initial and follow-up training to all project employees.
Maintaining
a close affiliation with the American Collector's Association, Credit
Bureaus, and National Credit Reporting Agencies. This arrangement,
when coupled with our in-house capability, gives us performance efficiency
comparable to any national collection agency.
Our Collection Goal
To
reach your
debtor/defendant as
quickly as possible
and obtain a payment
agreement from them.
To meet this goal, each
debtor/defendant is
contacted by phone at a
minimum of once every
thirty (30) days until
adequate payment is
achieved and the
account is closed.
We aggressively
pursue referred accounts
for immediate payment
in full of the balance
owed. A promised
payment arrangement
or repayment schedule
is only considered after
the debtor's/defendant's
situation is thoroughly
analyzed and it is
determined that payment
in full is not
immediately possible.
